By Catherine Bonjukian Patten.
My phone company is CREDO MOBILE and they are fantastic but their PHONE INSURANCE COMPANY “eSecuritel” out of Georgia is full of incongruous policies; here is my story:
I had a problem with my SAMSUNG GALAXY 3 Cell Phone and reported to Credo that I couldn’t charge the phone. I was transferred to eSECURITEL, their insurance company. I told them my problem and they ordered a new phone and BECAUSE THIS PARTICULAR CAUSE IS NOT COVERED BY THE INSURANCE COMPANY I HAVE TO PAY $90 TO GET A NEW PHONE. (OUTRAGEOUS!)
Then we tried charging the phone again and miraculously it started to charge. So I called eSecuritel back and CANCELLED THE PHONE REPLACEMENT.
Today, 3/3/15 the new phone came from UPS and they left it at our door. I didn’t see the UPS guy and I didn’t have a chance to send it back. So I called eSECURITEL to find out how to send this phone back and get reimbursed my $90.
I spoke to 3 people, all of these people are foreigners and each of them had a different story but basically the same script.
The first woman told me to open the box, resend the phone in the paperwork in the box and then I would be charged a RESTOCKING FEE OF $20 FROM THE $90 I initially paid for a RESTOCKING FEE FOR A PHONE I HAD CANCELLED. When I asked for a SUPERVISOR they hung up on me
Then I spoke to LAURA the 2nd time and she said I should have refused the phone and that’s why I am being charged a restocking fee of $20? and when I asked to speak to a supervisor I was hung up upon AGAIN!
Then I spoke to CREDO MOBILE TO COMPLAIN ABOUT eSECURITEL and they gave me a credit of $20 for the amount eSURITEL was taking out for their restocking fee. Credo told me “this is NOT THE WAY CREDO DOES BUSINESS” but unfortunately eSECURITEL is representing CREDO and I’m going to do my best to get CREDO to see that this company is terrible to their clients. I was told by Credo to call and speak to a supervisor and I was sent to eSECURITEL again.
I then spoke to Martie from eSECURITEL and asked for a supervisor and she stayed online with me until I got a woman named SYMOUR- GOOD GRIEF! This was the SUPERVISOR who told me that when I placed the $90 order for the phone that UPS was immediately notified and put a phone away to send it to me and that $20 restocking fee was to pay back UPS? When I told the eSECURITEL supervisor that this was unfair and I was paying a restocking fee for a phone I had cancelled and that I was going to contact the BBB (BETTER BUSINESS BUREAU) she informed me that I was THREATENING HER AND THAT SHE IS AUTHORIZED TO HANG UP UPON ME AND WILL NO LONGER SPEAK TO ME ABOUT THE PHONE?
I am warning you to be on guard for this unscrupulous company and having to deal with them is impossible. Here is their site and if you have insurance from them – read the fine print. They are insane and they are no on the up and up and will nickle and dime you to death.
esecuritel phone insurance company is impossible to deal with
The lesson is DON’T BREAK YOUR PHONE.
I am in the process of reporting eSECURITEL to the BBB of Georgia where they are located and I will report my findings once this matter has been concluded by the BBB.
Needless to say the insurances that govern our daily lives are impossible to deal with and have ruined the world’s citizens with their greed. I remember when a patient had a doctor who knew everything and they made house calls. These insurance companies have ruined all our interpersonal relationships with our professionals.
